How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Entrava - Common Facility
Entrava - Delete floor
Entrava - Edit floor
Entrava - Create Floor
Entrava - Delete Building
See all 54 articles
Automated Key Delivery: Changing Rooms
Automated Key Delivery: Extending a Stay
Automated Key Delivery: Adding Additional Guests
Link to Download the App
OpenKey App: Search Hotels
See all 63 articles
ENTRAVA - User Manual
ENTRAVA - What do the lights mean?
ENTRAVA - How to Pull Logs
ENTRAVA - How to Program Locks
OPENKEY NXT-150 - Installation and Programming
See all 12 articles
Support - 877.800.2008
OpenKey Support Policy
Error: "The verification code you have entered is invalid or expired."
Error: "Please turn on Bluetooth"
Error: "The number you have entered is invalid. Please enter a valid phone number."
Error: "You do not seem to have an internet connect."
Error: "Session Identifier not found"
General Troubleshooting - App
Re-establishing a VPN Connection
The guest's mobile key is not working to open the lock.
General Troubleshooting - Hotel Team Member
Property Management System Group Bookings
See all 7 articles
OpenKey Hardware Support
ENTRAVA - Diagnosing a problem when the lock does not open with plastic key.
ENTRAVA - Card Read Error
Reconnecting VPN & Kaba Services Manager
Help Desk Software