Openkey

FAQs 46

• How can I view the pre-arrival email my hotel sends through OpenKey?
• Can a guest change their name in the OpenKey app?
• Can I set up Touch ID / Pattern Lock on my OpenKey app for additional security?
• Does OpenKey / mobile key work for international guests (those with phone numbers from other countries)?
• Can I add a map of my property to the OpenKey app?

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Training 60

• Automated Key Delivery: Changing Rooms
• Automated Key Delivery: Extending a Stay
• Automated Key Delivery: Adding Additional Guests
• Link to Download the App
• OpenKey App: Search Hotels

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Contact Support 2

• Contact OpenKey
• OpenKey Support Policy

Error Codes 5

• Error: "The verification code you have entered is invalid or expired."
• Error: "Please turn on Bluetooth"
• Error: "The number you have entered is invalid. Please enter a valid phone number."
• Error: "You do not seem to have an internet connect."
• Error: "Session Identifier not found"

Troubleshooting 7

• General Troubleshooting - App
• Re-establishing a VPN Connection
• The guest's mobile key is not working to open the lock.
• General Troubleshooting - Hotel Team Member
• Property Management System Group Bookings

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