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How can I view the pre-arrival email my hotel sends through OpenKey?
Can a guest change their name in the OpenKey app?
Can I set up Touch ID / Pattern Lock on my OpenKey app for additional security?
Does OpenKey / mobile key work for international guests (those with phone numbers from other countries)?
Can I add a map of my property to the OpenKey app?
See all 46 articles
Automated Key Delivery: Changing Rooms
Automated Key Delivery: Extending a Stay
Automated Key Delivery: Adding Additional Guests
Link to Download the App
OpenKey App: Search Hotels
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Support - 877.800.2008
OpenKey Support Policy
Error: "The verification code you have entered is invalid or expired."
Error: "Please turn on Bluetooth"
Error: "The number you have entered is invalid. Please enter a valid phone number."
Error: "You do not seem to have an internet connect."
Error: "Session Identifier not found"
General Troubleshooting - App
Re-establishing a VPN Connection
The guest's mobile key is not working to open the lock.
General Troubleshooting - Hotel Team Member
Property Management System Group Bookings
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Help Desk Software