Openkey

FAQs 46

• How can I edit a guest's name or email address if it's wrong in OpenKey?
• Can I change the order of my hotel's images in OpenKey?
• Can I limit the number of Shared Keys my guests can send per room?
• What do I say when guests are worried about mobile key? - Video
• Can I send an OpenKey Pre-Arrival email (formerly Web Check-in) to a guest manually?

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Training 57

• Automated Key Delivery: Changing Rooms
• Automated Key Delivery: Extending a Stay
• Automated Key Delivery: Adding Additional Guests
• Link to Download the App
• OpenKey App: Search Hotels

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Contact Support 2

• Contact OpenKey
• OpenKey Support Policy

Error Codes 5

• Error: "The verification code you have entered is invalid or expired."
• Error: "Please turn on Bluetooth"
• Error: "The number you have entered is invalid. Please enter a valid phone number."
• Error: "You do not seem to have an internet connect."
• Error: "Session Identifier not found"

Troubleshooting 6

• General Troubleshooting - App
• Re-establishing a VPN Connection
• The guest's mobile key is not working to open the lock.
• General Troubleshooting - Hotel Team Member
• Property Management System Group Bookings

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OpenKey HOST v4 - No longer implemented as of September 2018 11

• OpenKey HOST v4 - Updating In-House Guest Information
• OpenKey HOST v4 - Issuing a Mobile Key
• OpenKey HOST v4 - Logging into the Front Desk Platform
• OpenKey HOST v4 - Overview
• OpenKey HOST v4 - White Label Guest Journey

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