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FAQs - Properties
What if a guest wants to have both mobile key and the traditional key card?
Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
Can I get a weekly report of my hotel's mobile key numbers sent to me automatically?
I never received my Forgot Password email. What should I do?
I can't access my OpenKey HOST account. What should I do?
See all 29 articles
FAQs - Guests
OpenKey App FAQ - Guests
How to Access Your Mobile Key - Video
I got an error when trying to verify my phone number. What should I do?
I got an error when downloading my key. What should I do?
Do I have to be connected to WiFi / have a cell signal to use mobile key?
See all 23 articles
Automated Key Delivery: Changing Rooms
Adding a Guest/Sending a Mobile Key
Automated Key Delivery: Extending a Stay
Automated Key Delivery: Adding Additional Guests
Link to Download the App
See all 64 articles
OPENKEY V2 BLE MODULES - Programming Guide
OPENKEY UNIVERSAL BLE MODULE - How to Update Firmware
OpenKey Universal Modules: Searching for rooms message
Clear Installer Programming via Installer Pro
How to install a MIWA Module
See all 9 articles
ENTRAVA - User Manual
ENTRAVA - Common Door
ENTRAVA - What do the lights mean?
ENTRAVA - How to Pull Logs
ENTRAVA - How to Program Locks
See all 47 articles
OpenKey NXT 150
OPENKEY NXT-150 - Installation and Programming
NXT 150 - Installation Requirements
Hotel Intelligence System - Overview Platform Setup
Hotel Intelligence System - Install Software
Hotel Intelligence System - Setup Room Type
See all 41 articles
See all 14 articles
Support - 877.800.2008
OpenKey Support Policy
Error: "The verification code you have entered is invalid or expired."
Error: "Please turn on Bluetooth"
Error: "The number you have entered is invalid. Please enter a valid phone number."
Error: "You do not seem to have an internet connect."
Error: "Session Identifier not found"
General Troubleshooting - App
Re-establishing a VPN Connection
The guest's mobile key is not working to open the lock.
General Troubleshooting - Hotel Team Member
Property Management System Group Bookings
See all 7 articles
OpenKey Hardware Support
ENTRAVA - Diagnosing a problem when the lock does not open with plastic key.
ENTRAVA - Card Read Error
Reconnecting VPN & Kaba Services Manager
Help Desk Software