Openkey

FAQs - Properties 34

• What if a guest wants to have both mobile key and the traditional key card?
• Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
• Can I get a weekly report of my hotel's mobile key numbers sent to me automatically?
• I never received my Forgot Password email. What should I do?
• I can't access my OpenKey HOST account. What should I do?

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FAQs - Guests 24

• OpenKey App FAQ - Guests
• How to Access Your Mobile Key - Video
• I got an error when trying to verify my phone number. What should I do?
• I got an error when downloading my key. What should I do?
• Do I have to be connected to WiFi / have a cell signal to use mobile key?

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Training 74

• Automated Key Delivery: Changing Rooms
• Adding a Guest/Sending a Mobile Key
• Automated Key Delivery: Extending a Stay
• Automated Key Delivery: Adding Additional Guests
• Link to Download the App

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Release Notes 5

• Release Notes - May 25, 2022
• Release Notes - February 17, 2022
• Release Notes February 3, 2022 - Mobile Apps
• Release Notes February 3, 2022 - Platforms
• Release notes November 2021

OpenKey Hardware 10

• OPENKEY V2 BLE MODULES - Programming Guide
• OPENKEY UNIVERSAL v2 BLE MODULE - How to Update Firmware
• OpenKey Universal Modules: Searching for rooms message
• Clear Installer Programming via Installer Pro
• How to install a MIWA Module

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ENTRAVA 48

• ENTRAVA - User Manual
• ENTRAVA - Common Door
• ENTRAVA - What do the lights mean?
• ENTRAVA - How to Pull Logs
• ENTRAVA - How to Program Locks

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OpenKey NXT 150 48

• OPENKEY NXT-150 - Installation and Programming
• NXT 150 - Installation Requirements
• Hotel Intelligence System - Overview Platform Setup
• Hotel Intelligence System - Install Software
• Hotel Intelligence System - Setup Room Type

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Printables 3

• How To: Mobile Key & Plastic Key
• How To: Send a Mobile Key
• How To: Plastic Keys

PMS Integration Training 4

• Cloudbeds Integration
• GuestPoint Integration
• ResortSuite Integration
• RMS Integration

Contact Support 2

• Contact OpenKey
• OpenKey Support Policy

Error Codes 5

• Error: "The verification code you have entered is invalid or expired."
• Error: "Please turn on Bluetooth"
• Error: "The number you have entered is invalid. Please enter a valid phone number."
• Error: "You do not seem to have an internet connect."
• Error: "Session Identifier not found"

Troubleshooting 7

• General Troubleshooting - App
• Re-establishing a VPN Connection
• The guest's mobile key is not working to open the lock.
• General Troubleshooting - Hotel Team Member
• Property Management System Group Bookings

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OpenKey Hardware Support 4

• ENTRAVA - Diagnosing a problem when the lock does not open with plastic key.
• ENTRAVA - Card Read Error
• Reconnecting VPN & Kaba Services Manager
• ENTRAVA - Diagnosing a problem when the lock does not open with plastic key