Enter your search term here...
New support ticket
Check ticket status
FAQs - Properties
What if a guest wants to have both mobile key and the traditional key card?
Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
Can I get a weekly report of my hotel's mobile key numbers sent to me automatically?
I never received my Forgot Password email. What should I do?
I can't access my OpenKey HOST account. What should I do?
See all 29 articles
FAQs - Guests
OpenKey App FAQ - Guests
How to Access Your Mobile Key - Video
I got an error when trying to verify my phone number. What should I do?
I got an error when downloading my key. What should I do?
Do I have to be connected to WiFi / have a cell signal to use mobile key?
See all 23 articles
Automated Key Delivery: Changing Rooms
Adding a Guest/Sending a Mobile Key
Automated Key Delivery: Extending a Stay
Automated Key Delivery: Adding Additional Guests
Link to Download the App
See all 64 articles
OPENKEY V2 BLE MODULES - Programming Guide
OPENKEY UNIVERSAL BLE MODULE - How to Update Firmware
OpenKey Universal Modules: Searching for rooms message
Clear Installer Programming via Installer Pro
How to install a MIWA Module
See all 9 articles
ENTRAVA - User Manual
ENTRAVA - Common Door
ENTRAVA - What do the lights mean?
ENTRAVA - How to Pull Logs
ENTRAVA - How to Program Locks
See all 47 articles
OpenKey NXT 150
OPENKEY NXT-150 - Installation and Programming
NXT 150 - Installation Requirements
Hotel Intelligence System - Overview Platform Setup
Hotel Intelligence System - Install Software
Hotel Intelligence System - Setup Room Type
See all 41 articles
See all 14 articles
Help Desk Software