Technical Assistance (OpenKey Support Policy):

  • Get answers to FAQ and common troubleshooting steps
  • Call 1-877-800-2008 (Answered 24/7/365)
    • No hold time to talk to a live representative
    • Best for immediate assistance
  • Email Support@OpenKey.co
    • Average response time is within 1 hour during regular business hours and within 8 hours over the weekend
    • Best for support needs that may not need an immediate response
  • Submit a ticket via OpenKey Support
    • Average response time is within 1 hour during regular business hours and within 8 hours over the weekend
    • Best for support needs that may not need an immediate response
  • Open a Chat via OpenKey HOST or on our website, www.openkey.co 
    • Available hours may vary
    • Average response time is <2 minutes during available times. 

Billing Questions:


Sales:

  • Start an online chat or submit a Demo Request on OpenKey's website
    • Average response time for chat is <2 minutes during available times.
    • Average response time for Demo Request is by next business day
  • Email Sales@OpenKey.co
    • Available M-F, 9am to 5pm
    • Average response time is by the next business day