Guests will receive a text message with the link to download the mobile key app (OpenKey or one of our white label apps) in a few ways:

  • Being added to OpenKey HOST by a hotel team member
  • Being added to the PMS if the hotel’s PMS is integrated with OpenKey


They can also search the PlayStore or Apple App Store for “OpenKey” or the hotel name which has a white label to find the app.



The link to download the OpenKey app is https://connector.openkey.co/apps/1.  If this link is accessed on a mobile device, the user will be redirected automatically to the OpenKey app download screen within their designated app store.  If it is accessed on a computer, the user will be redirected automatically to https://www.openkey.co/download/.


If you are looking to add the download link to your website or existing pre-arrival confirmations, https://connector.openkey.co/apps/1 is the best link to use. 


White label apps have a different link.  To find this link, simply issue a mobile key to yourself and pull the link from the Welcome text message.