Additional guests can be added in two ways:

  • A hotel team member can add additional guests through OpenKey HOST. 
  • Guests can add their own additional guests through the OpenKey app Share Key feature. 


Best practice is to allow guests to add their own guests, but you still have the option to do it for them. 



Adding guests through OpenKey HOST:


Log into OpenKey HOST at https://host.openkey.co


Add or locate the guest you wish to edit.    



From ADD GUEST button (adding main and additional guests to OpenKey HOST at the same time):


1) Click Add Guest on the left panel. Select room, check out date, and any designated areas. Then click Add Guest at the bottom of the New Mobile Key Session section.

    



2) Verify the country code and type in the new guest's phone number. Click SEARCH.

If the guest has been added previously to the OpenKey system, their information will automatically populate.  


If this is a new guest, enter their full name.  Email is optional.  Then click ADD NEW GUEST.

 


3) To add a guest to the same room, click Add Guest again and repeat step 2. Repeat step 2 with any other guests up to five (5) total mobile keys are issued for the same room. If the room has more than 5 guests staying, guest number 6 and over will need to use RFID keys.



**If any guest needs to be removed, simply click the REMOVE button before proceeding.  


4) After additional guests have been added, click Create New Session.



5) The guests have now been added to OpenKey HOST and issued mobile keys. 


From the Edit Guest button (adding additional guests after the main guest has already been added):


**Best practice is to allow the main guest to add their own additional guests via the OpenKey app.  Click the button below for information on the in-app Share Key function.

1) Locate the session in OpenKey HOST to which additional guests need to be added.  You can do this by searching in the Search bar or scrolling through your in-house guests. Click on the room number. 




2) Click Add Guest




3) Verify the country code and type in the new guest's phone number. Click SEARCH. If the guest has been added previously to the OpenKey system, their information will automatically populate.  




If this is a new guest, enter their full name.  Email is optional.  Then click ADD NEW GUEST. 


4) Repeat step 3 with any other guests up to five (5) total mobile keys are issued for the same room. If the room has more than 5 guests staying, guest number 6 and over will need to use RFID keys. 


**If any guest needs to be removed, simply click the REMOVE trash can button before proceeding.  


5) The guests have now been added to OpenKey HOST and issued mobile keys.

 


The additional guests will receive a text message and go through the same process as the main guest to download their key. 


You can add up to 5 total guests per room.  If more than 5 guests need access to a single room, RFID plastic keys can be made for the remaining.  If a specific room is not able to accommodate 5 people, you can update the number of keys guests can share in the Mapping section of OpenKey HOST. 


The main guest on the booking must download their key FIRST before the additional guests will have access to their key.


The number of Additional Guests will now show up on the Guest Tab under the Main Guest in OpenKey HOST.