Situation

The card issued was stolen or lost.

 

Solution

Issue the same card as a new issue, immediately tap the door lock. (If you do not tap door locks, you can open doors with lost cards.)

 

Situation

Edits will not appear on the screen.

 

Solution

Press the Refresh button  at the upper right corner of the IGRMS screen.

 

Situation

I do not remember my password.

 

Solution

The password search feature is currently not supported.

Contact the staff with the authority to create employees, delete the account of the employee in question, and regenerate the same.

 

Situation

I have my password stolen

 

Solution

Select your ID from [Log in] - [Staff Management] - [Staff Registration] - [Staff List], and then enter the password to be changed in the [Enter Password] field.

If you click the [Modify Staff] button on the bottom right, your password change is complete

 

Situation

I accidentally issued another room card

 

Solution

  1. Right-click on the issued room and click the [Change to vacant] button.
  2. After selecting the desired room, place the wrongly issued card on the reader and press the [Issue Card] button again.

 

Situation

The floor / building will not be deleted In the [Floor Settings], [Building Settings] menu

 

Solution

Check if there are sub-items (floors, rooms, etc.) that belong to the floor / building you want to delete and try again.

 

Situation

Creation or deletion of rooms does not work normally.

 

Solution

 

Please log out and try again or press the Refresh button and try again.

 

Situation

I can’t edit Room

 

Solution

  • Make sure that the [Edit] button is pressed.
  • The [ EDIT ] button at the bottom of the subroom selection box is a button to modify the subroom.
  • The [ EDIT ] button at the bottom is a button to edit the room information.