Error Codes

Describes what each error code means and why it triggered.

Error: "The verification code you have entered is invalid or expired."
If you've received the error when entering your verification code, you can request a new code via the OpenKey app.  Verification codes are only valid f...
Sat, 2 May, 2020 at 3:23 PM
Error: "Please turn on Bluetooth"
Bluetooth is a communication protocol that OpenKey uses to interface with the mobile capable door locks to open them.  Your device must have Bluetooth turne...
Wed, 29 Apr, 2020 at 1:56 PM
Error: "The number you have entered is invalid. Please enter a valid phone number."
This occurs when the mobile number entered is not in a proper length for the chosen country.  The app will default to the same country code as the prop...
Thu, 30 Apr, 2020 at 9:36 AM
Error: "You do not seem to have an internet connect."
If you receive an alert like the one below while trying to download your mobile key, please connect to the nearest available WiFi connection or move to an a...
Thu, 30 Apr, 2020 at 3:56 PM
Error: "Session Identifier not found"
This error, however rare, occurs when a check-out has been performed in the OpenKey HOST platform, but the application has not received the push notificatio...
Sun, 3 May, 2020 at 10:00 PM