FAQs - Properties

What if a guest wants to have both mobile key and the traditional key card?
This is a common request often faced by the Front Desk Agents at our client hotels.  Team members can issue both traditional key cards and mobile keys for t...
Mon, 9 Nov, 2020 at 11:14 AM
Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
Including country codes in the phone numbers within your PMS reservations is highly recommended.  To ensure the guest’s information is added to OpenKey HOST...
Sun, 3 May, 2020 at 9:52 PM
Can I get a weekly report of my hotel's mobile key numbers sent to me automatically?
Yes - Beginning in May 2019, a weekly report of usage statistics will be sent automatically to every Hotel Manager registered in OpenKey HOST. 
Fri, 1 May, 2020 at 3:36 PM
I never received my Forgot Password email. What should I do?
If you forgot your password, you can press the "Forgot Password" link below the sign in button on https://host.openkey.co. This will start the pr...
Mon, 11 Jan, 2021 at 10:58 AM
I can't access my OpenKey HOST account. What should I do?
If you are unable to log into your account, you can request a password reset on the login page of OpenKey HOST (https://host.openkey.co). Navi...
Mon, 11 Jan, 2021 at 10:57 AM
Can I extend the check-out time for a guest's mobile key (late check-out)?
Yes!  You can extend the time the mobile key expires on the day of check-out in OpenKey HOST. 1. Log into OpenKey HOST (https://host.openkey.co)  2....
Mon, 11 Jan, 2021 at 11:55 AM
How do I change my hotel's images in the OpenKey app?
You can change images in the OpenKey HOST platform in the HOTEL section. Click View on the Overview tile. Scroll down to locate the Images section. ...
Sun, 17 Jan, 2021 at 12:30 PM
What should I put in "Nearby Cities" within the Hotel Information section of OpenKey HOST?
Nearby Cities are areas in close proximity to your hotel that guests would search within the app in order to find your property.  For example, a hotel in th...
Mon, 11 Jan, 2021 at 11:39 AM
Can I export my hotel's mobile key usage reports?
Yes!  As of July 1, 2019, you can export usage reports from OpenKey HOST.   Log into http://host.openkey.co with your Manager- or Owner-level credential...
Mon, 11 Jan, 2021 at 12:05 PM
The HOST platform isn't loading properly after I log in. What should I do?
This can happen if OpenKey has released an update since the last time you cleared your cache.  To correct any loading issues, please make sure you clear you...
Sun, 3 May, 2020 at 10:39 PM