FAQs

Can a guest share their mobile key with additional guests?
Yes! Once the main guest has downloaded their mobile key, they will have the ability to share their key with other members of their party.  If you don&#...
Thu, 6 Feb, 2020 at 1:49 AM
I keep getting emails from OpenKey . Can I disable this?
Yes!  You can disable these notifications in the HOTEL tab under NOTIFICATIONS. Log into OpenKey HOST (https://host.openkey.co). Click HOTEL o...
Thu, 26 Mar, 2020 at 2:57 AM
Can I export my hotel's mobile key usage reports?
Yes!  As of July 1, 2019, you can export usage reports from OpenKey HOST.     Log into http://host.openkey.co with your Manager- or Owner-level cred...
Wed, 5 Feb, 2020 at 3:11 AM
What should I put in "Nearby Cities" within the Hotel Information section of OpenKey HOST?
Nearby Cities are areas in close proximity to your hotel that guests would search within the app in order to find your property.  For example, a hotel in th...
Wed, 25 Mar, 2020 at 12:51 AM
How do I change my hotel's images in the OpenKey app?
  You can change images in the OpenKey HOST platform in the HOTEL tab under the first section, "Information and Images."  Up to four pict...
Wed, 5 Feb, 2020 at 4:12 AM
Can PMS Bookings (Arrivals) be uploaded into OpenKey HOST?
Yes!  As of January 2020, you can now upload a CSV of your hotel's arrivals into OpenKey HOST.  This will allow you to add guests without manually ente...
Tue, 4 Feb, 2020 at 4:17 AM
How to Access Your Mobile Key - Video
Mon, 23 Mar, 2020 at 11:54 PM
Does OpenKey / mobile key work for international guests (those with phone numbers from other countries)?
Yes! Guests with international numbers can download the key in the same manner as guests with domestic phone numbers.  The only difference is that a country...
Sat, 7 Mar, 2020 at 12:41 AM
Can I send an OpenKey Pre-Arrival email (formerly Web Check-in) to a guest manually?
Yes! In OpenKey HOST, there are two ways you can send Pre-Arrival Confirmation emails, depending on whether your hotel's Property Management System (PM...
Mon, 23 Mar, 2020 at 11:41 PM
Pre-Arrival Emails: Skip the Front Desk ONLY
Skip the Front Desk only - All guests will be issued a key prior to arrival. PRE-ARRIVAL EMAIL TO GUESTS When guests click on the "Confirm Res...
Wed, 18 Mar, 2020 at 2:43 AM