FAQs

How can I view the pre-arrival email my hotel sends through OpenKey?
To view the pre-arrival email your hotel sends (or can send) through OpenKey, please follow these steps:  Log into OpenKey HOST with your management cre...
Wed, 20 May, 2020 at 12:09 PM
Can a guest change their name in the OpenKey app?
Yes!  Any user can change their name from the OpenKey app.  We do suggest each user use their legal name at all times, however, to ensure that their reserva...
Mon, 4 May, 2020 at 12:05 AM
Can I set up Touch ID / Pattern Lock on my OpenKey app for additional security?
Yes!  We have provided the leverage to our customers to add further security by enabling features like Touch ID and Pattern Lock across all iOS and Android ...
Mon, 4 May, 2020 at 12:03 AM
Does OpenKey / mobile key work for international guests (those with phone numbers from other countries)?
Yes! Guests with phone numbers from countries outside of your hotel's country can download the key in the same manner as guests with domestic phone num...
Sun, 3 May, 2020 at 11:56 PM
Can I add a map of my property to the OpenKey app?
Yes!  You can add up to five Property Maps to be available to guests with Active Mobile Keys via their OpenKey app. To upload or update your hotel’...
Wed, 12 Feb, 2020 at 2:43 PM
The HOST platform isn't loading properly after I log in. What should I do?
This can happen if OpenKey has released an update since the last time you cleared your cache.  To correct any loading issues, please make sure you clear you...
Sun, 3 May, 2020 at 10:39 PM
Where do I go to download the OpenKey app?
You will receive a text message with the link to download the OpenKey Guest App (https://connector.openkey.co/apps/1) once you've been issued a mobile ...
Wed, 5 Feb, 2020 at 10:08 AM
I can't access my OpenKey HOST account. What should I do?
If you are unable to log into your account, you can request a password reset on the login page of OpenKey HOST (https://host.openkey.co). ...
Sun, 3 May, 2020 at 9:58 PM
I never received my Forgot Password email. What should I do?
If you forgot your password, you can press the "Forgot Password" link below the sign in button on https://host.openkey.co. This will start th...
Sun, 3 May, 2020 at 9:56 PM
Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
Including country codes in the phone numbers within your PMS reservations is highly recommended.  To ensure the guest’s information is added to OpenKey HOST...
Sun, 3 May, 2020 at 9:52 PM