FAQs - Properties
This is a common request often faced by the Front Desk Agents at our client hotels. Team members can issue both traditional key cards and mobile keys for t...
Mon, 9 Nov, 2020 at 11:14 AM
Including country codes in the phone numbers within your PMS reservations is highly recommended. To ensure the guest’s information is added to OpenKey HOST...
Sun, 3 May, 2020 at 9:52 PM
Yes - Beginning in May 2019, a weekly report of usage statistics will be sent automatically to every Hotel Manager registered in OpenKey HOST.
Fri, 1 May, 2020 at 3:36 PM
If you forgot your password, you can press the "Forgot Password" link below the sign in button on https://host.openkey.co. This will start the pr...
Mon, 11 Jan, 2021 at 10:58 AM
If you are unable to log into your account, you can request a password reset on the login page of OpenKey HOST (https://host.openkey.co). Navi...
Mon, 11 Jan, 2021 at 10:57 AM
Yes! You can extend the time the mobile key expires on the day of check-out in OpenKey HOST. 1. Log into OpenKey HOST (https://host.openkey.co) 2....
Mon, 11 Jan, 2021 at 11:55 AM
You can change images in the OpenKey HOST platform in the HOTEL section. Click View on the Overview tile. Scroll down to locate the Images section. ...
Sun, 17 Jan, 2021 at 12:30 PM
Nearby Cities are areas in close proximity to your hotel that guests would search within the app in order to find your property. For example, a hotel in th...
Mon, 11 Jan, 2021 at 11:39 AM
Yes! As of July 1, 2019, you can export usage reports from OpenKey HOST. Log into http://host.openkey.co with your Manager- or Owner-level credential...
Mon, 11 Jan, 2021 at 12:05 PM
This can happen if OpenKey has released an update since the last time you cleared your cache. To correct any loading issues, please make sure you clear you...
Sun, 3 May, 2020 at 10:39 PM