FAQs - Properties

What is the benefit of sending Pre-Arrival Emails via OpenKey HOST?
If you have a PMS integration and the guest’s email is on their reservation, it's possible for each guest to receive an invitation to confirm their che...
Mon, 9 Nov, 2020 at 11:00 AM
Can I add a map of my property to the OpenKey app?
Yes!  You can add up to five Property Maps to be available to guests with Active Mobile Keys via their OpenKey app. To upload or update your hotel’s Pro...
Mon, 11 Jan, 2021 at 11:13 AM
I keep getting emails from OpenKey. Can I disable this?
Yes!  You can disable these notifications in the HOTEL tab under NOTIFICATIONS. 1. Log into OpenKey HOST (https://host.openkey.co). 2. Click HOTEL o...
Mon, 11 Jan, 2021 at 12:14 PM
What notifications does OpenKey push to mobile devices?
OpenKey utilizes push notifications to alert its users about things related to their hotel stay. These notifications include: When a guest is added ...
Thu, 30 Apr, 2020 at 11:38 AM
How can I update the signature information in the Pre-Arrival Confirmation Email?
To update the signature information located at the bottom of a Pre-Arrival Confirmation Email sent from OpenKey HOST, follow these simple steps: 1. Lo...
Mon, 11 Jan, 2021 at 11:35 AM
How can I edit a guest's name or email address if it's wrong in OpenKey?
1. Log into https://host.openkey.co with your user credentials. 2. On the GUEST tab, locate the guest you wish to update. Click on the ROOM NUMBER. ...
Mon, 11 Jan, 2021 at 12:12 PM
Can I change the order of my hotel's images in OpenKey?
Yes - You can change the order of the pictures by dragging and dropping them in the new order.   Log into OpenKey HOST with your Manager- or Owner-level...
Mon, 11 Jan, 2021 at 11:32 AM
Can I limit the number of Shared Keys my guests can send per room?
Yes!  In OpenKey HOST, you can issue up to 5 total mobile keys per room, per reservation.  The default will always be 1 main guest and 4 additional guests, ...
Mon, 11 Jan, 2021 at 12:19 PM
What do I say when guests are worried about mobile key? - Video
Mobile keys are easy to ‘sniff’ and copy False. Every smartphone has a secure element called a SIM card. This smart card contains a secret key....
Fri, 7 Aug, 2020 at 4:45 PM
Can I send an OpenKey Pre-Arrival email (formerly Web Check-in) to a guest manually?
Yes! In OpenKey HOST, there are two ways you can send Pre-Arrival Confirmation emails, depending on whether your hotel's Property Management System (PM...
Mon, 11 Jan, 2021 at 12:23 PM