FAQs - Properties
If you have a PMS integration and the guest’s email is on their reservation, it's possible for each guest to receive an invitation to confirm their che...
Mon, 9 Nov, 2020 at 11:00 AM
Yes! You can add up to five Property Maps to be available to guests with Active Mobile Keys via their OpenKey app. To upload or update your hotel’s Pro...
Mon, 11 Jan, 2021 at 11:13 AM
Yes! You can disable these notifications in the HOTEL tab under NOTIFICATIONS. 1. Log into OpenKey HOST (https://host.openkey.co). 2. Click HOTEL o...
Mon, 11 Jan, 2021 at 12:14 PM
OpenKey utilizes push notifications to alert its users about things related to their hotel stay. These notifications include: When a guest is added ...
Thu, 30 Apr, 2020 at 11:38 AM
To update the signature information located at the bottom of a Pre-Arrival Confirmation Email sent from OpenKey HOST, follow these simple steps: 1. Lo...
Mon, 11 Jan, 2021 at 11:35 AM
1. Log into https://host.openkey.co with your user credentials. 2. On the GUEST tab, locate the guest you wish to update. Click on the ROOM NUMBER. ...
Mon, 11 Jan, 2021 at 12:12 PM
Yes - You can change the order of the pictures by dragging and dropping them in the new order. Log into OpenKey HOST with your Manager- or Owner-level...
Mon, 11 Jan, 2021 at 11:32 AM
Yes! In OpenKey HOST, you can issue up to 5 total mobile keys per room, per reservation. The default will always be 1 main guest and 4 additional guests, ...
Mon, 11 Jan, 2021 at 12:19 PM
Mobile keys are easy to ‘sniff’ and copy False. Every smartphone has a secure element called a SIM card. This smart card contains a secret key....
Fri, 7 Aug, 2020 at 4:45 PM
Yes! In OpenKey HOST, there are two ways you can send Pre-Arrival Confirmation emails, depending on whether your hotel's Property Management System (PM...
Mon, 11 Jan, 2021 at 12:23 PM