FAQs - Properties

Can PMS Bookings (Arrivals) be uploaded into OpenKey HOST?
Yes!  As of January 2020, you can now upload a CSV of your hotel's arrivals into OpenKey HOST.  This will allow you to add guests without the need to m...
Mon, 11 Jan, 2021 at 12:44 PM
Can I embed the OpenKey check-in confirmation link into my existing pre-arrival emails?
Yes!  Starting January 2020, you will now have the option to embed the Check-in Confirmation link to your existing pre-arrival communication (link available...
Mon, 11 Jan, 2021 at 11:57 AM
Is OpenKey California Consumer Privacy Act (CCPA) compliant?
The California Consumer Privacy Act (CCPA) went into effect on Jan 1, 2020, and has certain provisions in it to prevent companies from misuse of consumer in...
Fri, 14 Feb, 2020 at 10:57 AM
How can I add WiFi information to the app?
There are two sections within the OpenKey app and white label apps where WiFi information can be stored.  One is available to any app users, whether they ha...
Mon, 11 Jan, 2021 at 11:28 AM
How can I view the pre-arrival email my hotel sends through OpenKey?
To view the pre-arrival email your hotel sends (or can send) through OpenKey, please follow these steps:  Log into OpenKey HOST with your management cre...
Mon, 11 Jan, 2021 at 11:12 AM
Can I create a key for only a few hours (day-use)?
When creating a new mobile key through the ADD GUEST button in OpenKey HOST, the default check-out will be set to tomorrow at the standard check-out time.  ...
Mon, 11 Jan, 2021 at 11:11 AM
OpenKey App FAQ - Hotel
FAQs for Front Desk Troubleshooting OpenKey BLE Modules   1. How does Mobile Key work?   GUEST: When you are granted access to a Mobile Key, you will r...
Tue, 17 Nov, 2020 at 1:47 PM
OpenKey App FAQ - Hotel (3rd Party BLE)
FAQs for Front Desk Troubleshooting   1. How does Mobile Key work?   GUEST: When you are granted access to a Mobile Key, you will receive a text message...
Wed, 18 Nov, 2020 at 12:13 PM
Visibility of Features based on Active Mobile Key
Promotions – Available to in-house guests only      Highlights – Available publicly Property Maps – Available to in-house guests only  H...
Mon, 28 Dec, 2020 at 1:54 PM
Sorting Sessions in HOST
In OpenKey HOST, you can now sort by: Room Number Check-in Date Check-out Date Last Name
Fri, 26 Mar, 2021 at 12:36 PM