FAQs - Properties
Yes! As of January 2020, you can now upload a CSV of your hotel's arrivals into OpenKey HOST. This will allow you to add guests without the need to m...
Mon, 11 Jan, 2021 at 12:44 PM
Yes! Starting January 2020, you will now have the option to embed the Check-in Confirmation link to your existing pre-arrival communication (link available...
Mon, 11 Jan, 2021 at 11:57 AM
The California Consumer Privacy Act (CCPA) went into effect on Jan 1, 2020, and has certain provisions in it to prevent companies from misuse of consumer in...
Fri, 14 Feb, 2020 at 10:57 AM
There are two sections within the OpenKey app and white label apps where WiFi information can be stored. One is available to any app users, whether they ha...
Mon, 11 Jan, 2021 at 11:28 AM
To view the pre-arrival email your hotel sends (or can send) through OpenKey, please follow these steps: Log into OpenKey HOST with your management cre...
Mon, 11 Jan, 2021 at 11:12 AM
When creating a new mobile key through the ADD GUEST button in OpenKey HOST, the default check-out will be set to tomorrow at the standard check-out time. ...
Mon, 11 Jan, 2021 at 11:11 AM
FAQs for Front Desk Troubleshooting OpenKey BLE Modules 1. How does Mobile Key work? GUEST: When you are granted access to a Mobile Key, you will r...
Tue, 17 Nov, 2020 at 1:47 PM
FAQs for Front Desk Troubleshooting 1. How does Mobile Key work? GUEST: When you are granted access to a Mobile Key, you will receive a text message...
Wed, 18 Nov, 2020 at 12:13 PM
Promotions – Available to in-house guests only Highlights – Available publicly Property Maps – Available to in-house guests only H...
Mon, 28 Dec, 2020 at 1:54 PM