Training

Automated Key Delivery: Changing Rooms
Action Required: Change the room number in your PMS.  The mobile key will automatically update. Outcome: The guest will receive a push notification lett...
Wed, 26 Aug, 2020 at 11:16 AM
Adding a Guest/Sending a Mobile Key
1. Log into OpenKey HOST at https://host.openkey.co 2. Click ADD GUEST in the left panel above Guests 3. Select the room and date of check out. Cl...
Mon, 11 Jan, 2021 at 2:22 PM
Automated Key Delivery: Extending a Stay
Action Required: Update the departure date in your PMS.  The mobile key will automatically update. Outcome: The guest will receive a push notification let...
Thu, 12 Dec, 2019 at 3:00 PM
Automated Key Delivery: Adding Additional Guests
You cannot add additional guests via the PMS.  This will need to be done in OpenKey HOST or by the guest through the SHARE KEY feature. For more informa...
Wed, 29 Apr, 2020 at 12:49 PM
Link to Download the App
Guests will receive a text message with the link to download the mobile key app (OpenKey or one of our white label apps) in a few ways: Being added to Ope...
Fri, 1 May, 2020 at 8:34 AM
OpenKey App: Search Hotels
Guests can chose from popular cities or search hotels by specific cities or states to find hotels that offer mobile key.  If guests are trying to find a hot...
Mon, 11 Jan, 2021 at 2:28 PM
Automated Key Delivery: Country Codes
Including country codes for international phone numbers within your PMS reservations is required.  The guest will not receive the mobile key if the country ...
Mon, 17 Feb, 2020 at 1:14 PM
OpenKey App: Get My Key
Once a guest has been added to OpenKey HOST (whether by manual entry or via PMS integration), they will receive a link to download the OpenKey app.  After t...
Fri, 1 May, 2020 at 8:34 AM
OpenKey App: Opening the Door
To open the guest room door, the guest can simply open the app, press the orange button, and hold the phone against the door lock   The OpenKey Guest A...
Wed, 29 Apr, 2020 at 1:24 PM
User Management: Deleting Users
Only Manager or Owner user roles can delete users.   Log into https://host.openkey.co with your Management or Owner credentials. Click HOTEL on the le...
Mon, 11 Jan, 2021 at 2:33 PM