FAQs - Guests

OpenKey App FAQ - Guests
Frequently Asked Questions OpenKey BLE Modules   1. How does Mobile Key work?   When you are granted access to a Mobile Key, you will receive a text me...
Thu, 19 Nov, 2020 at 3:36 PM
How to Access Your Mobile Key - Video
Mon, 23 Mar, 2020 at 1:24 PM
I got an error when trying to verify my phone number. What should I do?
If you've received the error when entering your verification code, you can request a new code via the OpenKey app.  Verification codes are only valid f...
Thu, 30 Apr, 2020 at 3:50 PM
I got an error when downloading my key. What should I do?
If you are trying to download your mobile key and are receiving the above error, a few things may have happened:  The key server, used to deliver mob...
Fri, 1 May, 2020 at 3:11 PM
Do I have to be connected to WiFi / have a cell signal to use mobile key?
You will need WiFi or data to download the application as well as the mobile key.  Depending on the type of Bluetooth hardware the hotel uses, you may or ma...
Wed, 11 Nov, 2020 at 1:13 PM
Do I have to use my phone number? Why?
Yes, your mobile phone number is required in order for you to retrieve a digital key for your stay. This is also a security measure, as a custom digital key...
Thu, 12 Dec, 2019 at 3:00 PM
OpenKey's Privacy Policy / Terms of Service
SMS Terms of Service Mobile Key Alerts will be sent when a hotel guest is issued a mobile key from OpenKey or any participating mobile partner. These me...
Tue, 29 Dec, 2020 at 1:30 PM
Does OpenKey work on all phones?
Currently, OpenKey works on Android and iOS devices.  All iOS devices with iOS version of 10 and higher, Android devices with Android version 6.0 and higher...
Sun, 3 May, 2020 at 9:14 PM
What if my smartphone gets lost or stolen during my stay?
While we certainly hope that this doesn't happen to anyone, if you do find yourself in this situation, please let the front desk know.  They will be ab...
Sun, 3 May, 2020 at 9:19 PM
How secure is my personal information with OpenKey?
OpenKey app uses the same technology that your mobile banking apps use - 128-bit encryption.  Once you download the app and verify your phone number, you wi...
Sun, 3 May, 2020 at 9:21 PM