FAQs - Guests

What happens if my phone dies?
If your phone dies, please connect it to a charger at the earliest convenience.  To access your room in the meantime, you can request a plastic key from the...
Wed, 5 Feb, 2020 at 3:22 PM
Can guests receive keys through Email?
No, mobile keys can only be sent using a mobile phone number.  Email does not offer the same level of security we require to deliver hotel room access, as t...
Wed, 5 Feb, 2020 at 3:27 PM
Can I make a phone call and use OpenKey at the same time?
Yes, you can activate your key and open your room door while on a call without needing to hang up.
Wed, 5 Feb, 2020 at 3:24 PM
Can I set up Touch ID / Pattern Lock on my OpenKey app for additional security?
Yes!  We have provided the leverage to our customers to add further security by enabling features like Touch ID and Pattern Lock across all iOS and Android ...
Mon, 4 May, 2020 at 12:03 AM
Why do I need to accept push notifications?
In order to receive a mobile key, push notifications must be allowed.  If a device is not accepting these notifications, the initial mobile key and any upda...
Thu, 12 Dec, 2019 at 3:00 PM
Where do I go to download the OpenKey app?
You will receive a text message with the link to download the OpenKey Guest App (https://connector.openkey.co/apps/1) once you've been issued a mobile ...
Wed, 5 Feb, 2020 at 10:08 AM
Can I request a mobile key at any time during my stay?
Yes, you can request a mobile key at any time during your stay.  If you did not receive a key during the check-in process, simply call or visit the Front De...
Fri, 1 May, 2020 at 3:38 PM
Does OpenKey / mobile key work for international guests (those with phone numbers from other countries)?
Yes! Guests with phone numbers from countries outside of your hotel's country can download the key in the same manner as guests with domestic phone num...
Sun, 3 May, 2020 at 11:56 PM
Can a guest share their mobile key with additional guests?
Yes! Once the main guest has downloaded their mobile key, they will have the ability to share their key with other members of their party.  If you don&#...
Wed, 29 Apr, 2020 at 1:50 PM
Can a guest change their name in the OpenKey app?
Yes!  Any user can change their name from the OpenKey app.  We do suggest each user use their legal name at all times, however, to ensure that their reserva...
Mon, 4 May, 2020 at 12:05 AM