FAQs - Guests

"I downloaded the app and it says there is no key"
“Help, I downloaded the app and it says there is no key”   The likely cause is that the guest has not been added to host   Confirm that the guest has ch...
Thu, 15 Oct, 2020 at 1:55 PM
Error message: "we’re sorry we were not able to create your key.”
“I’ve received an error that says, 'We’re sorry we were not able to create your key.'” Many causes possible, more information Is needed from the...
Thu, 15 Oct, 2020 at 2:00 PM
“I checked in and I never received a key”
“I checked in and I never received a key”    -Check host/staff to verify the guest’s status and then hotel will need to manually add them. 
Thu, 15 Oct, 2020 at 2:18 PM